AT&T will pay $5.25 million to settle a federal investigation into outages of 911 service in early 2017.
The Federal Communications Commission added that the company, as a condition of the settlement, must take steps to ensure reliable 911 call completion, curb the likelihood and impact of outages, improve notifications of 911 call centers during outages and file compliance reports with the agency.
The FCC’s investigation found that planned network changes made by AT&T on March 8, 2017, and May 1, 2017, resulted in inadvertent interference with 911 call routing on its VoLTE network on those days.
The March outage lasted five hours and led to failed 911 calls from about 12,600 unique users, while the May outage resulted in 2,600 failed calls over 47 minutes.
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