Eric Ross January 31, 2019
Background:
Recent nationwide tragedies involving 911 call centers not being able to locate callers led News 5 Investigates to question why dispatchers don’t always know someone’s exact location when they call to report an emergency. As our investigation uncovered, outdated mapping technology and cell phone privacy settings are the root cause of the problem. The Pueblo County Sheriff’s Office acknowledged that dispatch centers are in the process of getting caught up with advancements in technology and the center allowed our cameras to go behind-the-scenes to show you some of the challenges dispatchers face when wireless callers dial 911.
Read more at KOAA News HERE
