Mon. Feb 28, 2022 | By Verizon | Customer Email |
Some may have seen this email recent if you’re a Verizon customer. This sums it up as it relates to their 3G CDMA network:
Hi [customer],
Thank you for being a loyal Verizon customer. We have been actively decommissioning our 3G CDMA Network and expect this to be completed no later than December 31, 2022. On January 1, 2023, Verizon 3G CDMA devices or 4G devices that do not support HD Voice (Non-VoLTE) won’t be able to send or receive calls, send or receive text messages, or use data services.
Some of the popular impacted devices include:
• 3G CDMA basic phones and smartphones
• 4G LTE smartphones that do not support HD Voice
• 3G CDMA Connected devices
• 3G CDMA tablets and mobile broadband/hotspot devices
• 3G CDMA Network Extenders
We want you to stay connected and have the best experience possible. Your mobile number(s) ending in the following 4 digits will be impacted:
[####]
Please upgrade your device(s) before December 31, 2022. To get started, sign in to your My Verizon account, visit a local Verizon store or contact us at 800.922.0204 to discuss your new device options. Or view special upgrade offers at go.vzw.com/upgrade3g
If you have a disability or have enabled any accessibility features on your current 3G CDMA device, please contact us to find the best solution for your needs. The Verizon Wireless National Accessibility Customer Service organization is a dedicated team with trained staff to support our customers with disabilities. They can be reached at 888.262.1999, Monday – Friday, 8:30 AM – 5:30 PM ET.
We will continue to remind you until you upgrade to a compatible 4G LTE/5G device.
For additional information and FAQs please visit go.vzw.com/CDMA
[end of email]
